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Shipping & Returns

Order with DHL delivery. Parents in your area, they can be delivered by the local courier company.

We express our events to our events, they can not give you, although we recommend, if you do not know where you will be delivered to your door, your delivery address, work address for the normal delivery time is between 8:00 and 18:00

If you urgently need a project, please contact us and we may be able to offer you a quote for a faster shipping service.

Cancellation policy
Order items can be restored in the original form being placed within 7 days has been interrupted for so long. If your goods have been delivered, shipping costs can not be refunded and your service products will be kept until they are with us.

The costs of the article are returned to us and are also responsible. Send us an e-mail with your order number and the reason why you want to pay back. You must accept the product (own costs and risks) that it has returned to us under the same conditions. You have to take the product and it takes care of the legal obligations of the organization. If you do not, we can claim you. We will refund you as soon as possible during any 28-day period that you owe in any case today.

Return policy
The order within a month automatically gets an extension of 30 days of the return policy instead of our usual policy of 14 days.

All comments we have about your order for our products or Thanksgiving. Our customer service can be contacted by e-mail. If you are not completely satisfied with your purchase, replace or return the returned item within 14 days from the date of shipment.

There is no reason to bring the plug back is not suitable for our project.

* Enter your order, including the profit and loss statement, if you need a replacement or refund and you return the type of instruction. In other words, the project is not qualified / not suitable.

If you have already lost it, please send an e-mail with an explanation of your reason.

• The project (s) is your responsibility until it reaches our warehouse. Therefore, ensure that the security and traceability of each method used is proposed, eg EMS registration / package and keep your franking costs. Make sure your package is insured and paid in advance.

• The product must be returned correctly with the original packaging of the product, otherwise it will not be accepted

• All returns (including product packaging) must be returned (unless error) in a new sales declaration. The shoe box can not be damaged.

• This product must not be used for packaging the pouch. This includes shoe boxes.

• We will send you an answer to your return email.

• Please note that refunds are only purchased as gift products from a debit or credit card holder (the initial costs).

• If you have any questions, keep your invoice for your reference to your order, all references to your order reference to the communication.

• The return of the product if you do not respect these conditions will be refunded.

• In the case of a fraudulent transaction, the refund will be executed as soon as the investigation is completed.

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